Support

Help, when you need it.

Search the knowledge base, follow a guide, or talk to a human. Vintage products also ship built-in help: field tooltips, a Nigeria payroll glossary, and plain-English error codes.

Knowledge base

Step-by-step articles for every module and workflow.

Open the Help Center

Getting started

Set up your organisation, pay elements and staff, then run your first payroll.

Run your first payroll

Guides

Longer guides on payroll compliance, switching providers and financial wellness.

Browse the guides
Choose your channel

Reach us the way that suits you

Response times depend on your plan. Enterprise gets priority SLAs.

In-app help

Tooltips, glossary and error-code explanations right where you work.

See the payroll glossary

Submit a ticket

Raise a request and track it to resolution.

Open a ticket

WhatsApp & phone

Talk to the team on +234 814 071 0166.

Chat on WhatsApp Call us

Email support

Our team answers on business days.

support@vintageerp.com

Trust and security

How we protect your data: encryption, access control, audit trail and backups.

Read about security
Popular how-tos

Start with these

The articles people open most, straight from the Help Center.

Popular topics

Quick answers

How do I run my first payroll?

Use the onboarding wizard: set up your org, pay elements and structures, add employees, then the payroll run walks you through pre-flight validation to results and approval.

How do I update PAYE when the tax law changes?

Edit the tax band table with an effective date. New runs use it, closed periods stay as filed. No software update needed.

How do employees get their payslips?

Through Vintage ESS. They view and download branded payslips the moment a run is approved.

How do I import my existing data?

The import tool under Settings, Data tools validates, previews and reconciles your data, and keeps YTD figures and opening balances.

Still stuck? Talk to a human

Open a ticket or reach the team directly.